Privacy Policy

1. Introduction

Vivee Aura Service Apartments ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our website, mobile applications, and apartment booking services.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, payment information, government-issued ID, and other contact details when you make a reservation.
• Booking Information: Dates of stay, apartment preferences, special requests, and other reservation details.
• Device Information: IP address, browser type, operating system, and other technical details when you use our website or app.
• Usage Data: Pages visited, time spent on site, and other analytics data.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and manage your bookings and payments
• To communicate with you about your reservation and stay
• To improve our services and customer experience
• For marketing purposes (with your consent)

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data
• Secure payment processing
• Access controls to personal information

5. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information
• Object to or restrict certain processing
• Withdraw consent (where applicable)
• Lodge a complaint with a data protection authority

To exercise these rights, please contact us using the information below.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences
• Analyze website traffic
• Improve user experience

You can control cookies through your browser settings.

7. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at: